Enterprise Chatbot Platform: Business Chatbot


​Both the Maryland Business Express portal and filing portal features a business Chatbot designed to communicate with and deliver guidance to Marylanders 24 hours a day, 7 days a week. Using Artificial Intelligence, this digital assistant is the first of its kind to be used by any state government for business purposes.


Launch Date March 2018
Type Chatbot Platform, Custom Developed
Funding Model Free