Marketing & Customer Support

eGovernment is our single focus.

A well-crafted outreach and marketing program is an essential component of any self-funded eGovernment solution and is a core competency for NIC Maryland. NIC's marketing efforts focus on increasing the use, or adoption, of our digital government service offerings all at no cost to our partners.

We work with our partners to deliver real value for real people.

As new and enhanced services are introduced, NIC Maryland and our national marketing team launch customized outreach plans to engage government employees, key user groups, and local, statewide, and national media. Over the past 20 years, NIC has successfully utilized low or no cost marketing strategies and tactics to market digital government services to citizens and businesses on behalf of our partners. NIC's marketing efforts also include creating custom presentations and promoting digital services at events.

Additionally, NIC Maryland provides 24x7x365 Tier 1 and Tier 2 customer support to all digital government service users and government partners at no cost to the government. Customer support channels include email, live chat, chatbot and toll-free telephone.