Appointment Scheduling

​Appointment Scheduling 

TeleGov provides the tools you need to serve citizens and businesses in the next normal of government

Let us help you be ready when your offices reopen.  The TeleGov platform is a cloud-scalable, SaaS solution, built specifically for government and is configurable for any government agency, department or service.  ​

TeleGov Benefits

  • Reopen offices safely by complying with state and federal social distancing regulations
  • Improve the customer experience by more efficiently managing office foot traffic
  • Provide long-term business continuity by transitioning seamlessly between in-person and virtual transactions

T​eleGov Features

  • Schedule and manage appointments - In person, by phone or virtually
  • Notify constituents - automated push text and email appointment reminders
  • Manage forms - integrate forms to collect filings, documents and information before or after the appointment
  • Payments - securely processed through NIC's secure payment system

Centralized Appointment Management

Allows the public to schedule appointments and government to control the flow of traffic at government offices

Digital Document Upload

Allow citizens to upload documents they would normally present in person

Robust Back-end Management

Quickly build new forms and digital services with our automated, low code solution

Enterprise Payment Processing

Secure payment services via at-the-counter, online, and email/text channels for in-person and virtual transactions

Video Conferencing

Virtual video conferencing to replace in-person office visits, transactions, online classes, training and seminars

Win for Government

  • Turnkey solution that we deliver rapidly, often within days of project start
  • Fast and easy to setup - Secure configuration of new offices and appointment types can be added in a day​
  • Digitizing manual processes enables business continuity by allowing transactions to occur virtually
  • Enhanced safety for government employees and citizens by minimizing in-person traffic to government offices
  • Ability to configure optional digital forms to prescreen appointments
  • Local customer service from a proven provider with deep domain knowledge, a reputation for high quality services, and a long track record of serving Maryland state and local government partners successfully

Win for Citizens

  • Enhanced citizen experience drives higher satisfaction 
  • Reliable appointment scheduler reduces wait time and expedites office visits
  • Enables government transactions to occur virtually if offices are closed
  • Self-service ability to schedule and reschedule appointments 24x7
  • Easy access with no account required for use

Technical Specs

  • Software as a Service
  • Leveraging proven, best of breed solutions to meet government's specific needs
  • Built on a scalable cloud-hosted platform – ready to meet unprecedented demand for government services
  • Secure Identity Management
  • PCI Level 1 Service Provider